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Responsible Gaming

Play safe, stay healthy

Lv 10 believes betting is only truly enjoyable when done responsibly. Your mental health, family, and financial security come first — this page has all the tools, guides, and support you need.

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Our Position

Why is responsible gaming so important?

Betting is entertainment — it should never be a source of income or a way to cope with stress. At lv 10, every user's wellbeing and safety comes before business.

1

Set your budget first

Decide how much you're willing to spend per session before you start. Once you hit that limit, end the session.

2

Take regular breaks

Non-stop betting leads to mental fatigue. Taking at least a 15-minute break every hour is a healthy habit worth keeping.

3

Stop After a Loss

Chasing losses only increases the risk of losing more. Take a step back and make decisions with a clear head.

4

Let Family Know

If you start hiding your betting from loved ones, that's a warning sign. Talk openly about it.

What does responsible gambling mean?

Responsible gambling means enjoying betting as a controlled form of entertainment — where you make informed decisions, know your limits, and don't hesitate to seek help when needed.

Lv 10 believes every user should bet within their financial means and with a clear state of mind. When the fun starts to feel like pressure, taking a break is always the smartest move.

Our platform offers a range of tools to help you stay in control — from deposit limits to full self-exclusion. They're built entirely for your protection.

Keep in mind: Winning is never guaranteed in betting. It carries real risk — only wager money you can afford to lose without it affecting your daily life.
Our Policy

Lv 10's 6 Core Principles of Responsible Gambling

These six core principles guide every decision we make. Protecting our users is always our top priority.

Set a Budget Limit
lv 10 lets you set daily, weekly, and monthly deposit limits. Once a limit is set, the system enforces it automatically and prevents any deposits beyond that amount.
Session Time Control
If you spend more than a set amount of time on the platform, lv 10 will alert you and suggest taking a break. You can set your time limits in advance.
Self-Exclusion
If you feel the need, you can temporarily or permanently close your account for a set period. Making this decision is a sign of strength, not weakness.
Loss Limit Setting
You can set a limit so that betting automatically stops once you've lost a certain amount. This protects you from chasing losses in the heat of the moment.
Age Verification
Age verification is mandatory to open an account on lv 10. A strict KYC process is in place to ensure that no one under 18 can access the platform.
24/7 Support
Whenever you need help or run into a concern, our support team is here for you around the clock. Feel free to reach out about any betting-related worries — no question is too small.
Protection Tools

You're in Full Control

Lv 10 gives you a full set of tools to manage your own betting experience. Contact support to activate any tool at any time.

Warning: Once self-exclusion is activated, it cannot be reversed before the set period ends. Please think carefully before making this decision.
Email us to set up any tool: support@lv10.app
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made.
Effective Immediately
Session Timer
Set a maximum duration for each betting session in advance. You'll receive an automatic alert when your time is up.
Customisable
Cooling-Off Period
Take a temporary break from 1 day up to 6 weeks. Your account will be locked for the duration.
1–6 weeks
Self-Exclusion
Close your account for anywhere from 6 months to permanently. No betting of any kind will be possible during this period.
Full Protection
Betting History
View a full history of your bets and transactions. It's a useful way to understand your own patterns.
Always available
Reality Check
A pop-up will appear at regular intervals to remind you how long you've been playing.
Automatic Alerts
Check Yourself

Are Your Betting Habits Healthy?

Read through the questions below carefully. If you answer "yes" to three or more, it may be time to talk to us.

Asking for help takes courage. If you feel like you're losing control of your betting, reach out to us today. We don't judge — we help.
Learn About Support
01
Do you find yourself coming back again and again to chase losses, placing bigger bets to try to win back what you've lost?
02
Are you hiding your betting from family or friends, or lying about it?
03
Do you feel restless, irritable, or empty when you're not betting, and only at ease when you are?
04
Is money meant for essential expenses or debt repayment going towards betting?
05
Have you tried to stop betting but couldn't, or found yourself breaking the same promise to yourself repeatedly?
06
Are you unable to focus on work, studies, or relationships because betting is always on your mind?
07
Are betting-related worries or losses affecting your sleep or mental wellbeing?
08
Have you borrowed money from someone else to cover betting beyond your budget?
Healthy Habits

The Golden Rules of Responsible Betting

Keep these guidelines in mind for a long and enjoyable betting experience on lv 10.

Financial Safety Rules

  • Only Bet from Your Entertainment Budget — Never bet money set aside for household expenses, your children's education, or medical costs.
  • Never Bet with Credit or Borrowed Money — Betting with borrowed money makes financial hardship inevitable.
  • Set aside your winnings — Set aside a portion of your winnings rather than putting it all back on the line.
  • Review your spending every month — Tracking your total spend against your winnings gives you a clear, honest picture of where you stand.
  • Don't Get Carried Away Chasing Jackpots — Stories of getting rich through betting are rare. Keep your expectations realistic.

Mental Health Guidelines

  • Don't bet on impulse — Avoid betting when you're angry, frustrated, lonely, or under the influence.
  • Accept That Losses Are Normal — Feeling frustrated after a loss is natural, but letting that frustration drive more betting is dangerous.
  • Taking a Break Is Nothing to Be Ashamed Of — Take a few completely bet-free days each week. A clear mind leads to better decisions.
  • Spend time with loved ones — Betting should never take priority over your relationships with family or friends.
  • Seek professional help when you need it — There's no shame in speaking with a psychologist or counsellor.

lv 10's Full Position on Responsible Gambling

Lv 10 is more than a betting platform — it's a responsible community. We believe responsible play isn't just about avoiding harm to yourself; it's about building a healthy betting culture where everyone knows their limits and respects them.

Every user is introduced to responsible gambling principles from the moment they register on our platform. Our support team is trained and fully equipped to assist users who may be experiencing betting-related issues.

At lv 10, every user's betting behaviour is monitored. If an unusual pattern is detected — such as a sudden spike in deposits or extended late-night sessions — our team may proactively reach out.

We understand that problem gambling is a mental health issue, not a moral failing. If you reach out to us for help, you'll find no judgement — only support and solutions.

lv 10's commitment: We will never run any promotion that encourages addictive behaviour. Our bonuses and promotions always follow responsible betting guidelines.
General Questions

Responsible Gaming FAQ

Here are answers to the most frequently asked questions.

Yes. When self-exclusion is activated, any remaining balance in your account will be returned to your registered payment method. This process is typically completed within 3–7 business days. Contact support@lv10.app for further details.

Decreasing a limit takes effect immediately. However, increasing a limit only applies after a 24–48 hour cooling-off period. This rule protects you from depositing more than you should in the heat of the moment.

Key signs include: lying about betting, repeatedly betting to chase losses, using household money for betting, feeling restless when not betting, and being unable to stop. If three or more of these apply, please reach out to us.

Start by speaking to them with empathy, not judgment. Let them know that seeking help is nothing to be ashamed of. If needed, you can contact us at support@lv10.app with their details and we'll arrange to speak with them directly.

Yes. Opening an account on lv 10 requires age verification through a national ID or passport — no one under 18 can register. For shared family devices, we also recommend that parents use parental controls.

No. Accounts cannot be reactivated during an active cooling-off or self-exclusion period. This rule exists to protect users. Once the set period ends, the account can be reactivated automatically or through support.
Get started safely

Play responsibly and enjoy the experience

Join lv 10 and enjoy safe betting on Bangladesh's most responsible platform. We're always here to make sure you're protected.

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