Your personal data matters to us. This section clearly explains how we collect, use, and protect your information — with full transparency.
Lv 10 (hereinafter referred to as "we", "us", or "lv 10") takes your privacy extremely seriously. This Privacy Policy outlines what personal data we collect, why we collect it, how we use it, and how we keep it secure.
Our website lv10.app, mobile app, or any related services, you are considered to have accepted this Privacy Policy. This policy applies to our Terms & Conditionslinked with and both apply together.
This policy has been prepared in compliance with applicable laws and regulations of Bangladesh. If you disagree with any part of this policy, we ask that you refrain from using our services. For any questions, please contact us directly at support@lv10.appto get in touch.
Lv 10 collects two types of information from you — information you provide directly and information collected automatically. See the detailed table below:
| Data type | Description | Source |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At the time of registration |
| Contact Information | Email, mobile number, address | Registration & Profile |
| Financial information | Payment account number, transaction history | Deposit/Withdrawal |
| Usage Data | Betting history, login times, preferred sports | Platform Usage |
| Device Information | IP address, browser type, operating system | Automatically |
| KYC Documents | Copy of national ID, passport, or driving licence | Verification Process |
We never collect unnecessary or excessive personal data. Every piece of information we gather has a specific purpose, which is explained in detail in the sections that follow.
Lv 10 uses the information we collect solely for the purposes listed below. Your data is never used for anything beyond this:
Lv 10 never sells your personal data or shares it with third parties for commercial purposes. However, data may be shared in the following limited circumstances:
We have strict data processing agreements in place with all third parties we work with. They may only process data as directed by lv 10 and are not permitted to use it for their own purposes.
Lv 10 uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser or device that help improve the quality of our services.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of certain lv 10 features.
Lv 10 retains your personal information only for as long as necessary. Even after account closure, certain data may be kept for a defined period for legal and regulatory reasons.
| Data type | Retention Period |
|---|---|
| Account information | While account is active + 5 years |
| Transaction history | Minimum 7 years (as required by financial regulations) |
| KYC Documents | 5 years after account closure |
| Customer Support Records | 3 years |
| Logs and security data | 1 year |
| Marketing preferences | Until opt-out |
Once the retention period ends, data is securely deleted or anonymized. A confirmation will be sent to you once the deletion is complete.
Lv 10 uses industry-standard security technology to keep your information safe. Our security infrastructure is regularly updated and audited by third-party security experts.
As an lv 10 user, you have a number of important rights over your personal data. We respect these rights and are committed to upholding them.
Lv 10 believes you own your personal data. Contact our support team to exercise any of the rights listed below.
Lv 10 is an adult betting platform intended solely for users aged 18 and above. We do not knowingly collect any information from individuals under 18.
For any privacy-related questions, requests, or complaints, reach out to our dedicated privacy team. We typically respond within 48 hours.
This Privacy Policy may be updated from time to time. If significant changes are made, we'll notify you by email or through the platform. The latest version will always be available on this page.
We are always vigilant about keeping your personal data secure at lv 10.
Bet safely with your data fully protected. Register with lv 10 and experience Bangladesh's most trusted platform.
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